Refund policy

Effective Date: 24-10-2025

Company: SONOMA TRADERS INC.

We want you to be happy with your purchase from SONOMA. Please read our Refund and Return Policy carefully.

1. Returns

• Returns are accepted within 7 days of delivery.
• Please make sure to take a video while opening your parcel. You can then use said video as proof if you ever receive missing/damaged/wrong items. NO VIDEO, NO RESEND OR REPLACEMENT
• Items must be unused, unworn, and in their original packaging with all tags attached.
• To initiate a return, please email contact@wearsonoma.com with your order number and reason for return.
• Returns without prior approval will not be accepted.

2. Non-returnable Items

• Sale or discounted items
• Gift cards Accessories or undergarments
• Customized or personalized products

3. Refunds

• Once we receive and inspect your return, we’ll notify you of approval or rejection.
• Approved refunds will be credited to your original payment method via HitPay within 7–10 business days.
• Shipping fees are non-refundable.

4. Exchanges

• Exchanges are allowed for size or color differences (subject to availability).
• Contact us before returning the item to confirm stock.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable courier service.

6. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 48 hours with photos for verification.

7. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, please check with your bank or HitPay. If the issue persists, contact us at contact@wearsonoma.com .